FAQ

Digicel Business Protect innovates continuously and offers a complete security portfolio, unlike nearly all competitors. Additionally, Digicel Business Protect solves the security problem faced by most businesses by providing the single appliance, extensive automation capabilities and full 24/7 support. We simply do more for our partners and more for clients than other outsourced security providers do. Let us prove it.

At Digicel Business Protect, we have a “No client left behind” approach and have priced our services accordingly. We serve clients of all sizes from the micro-smb (sub $500 per month) through to large enterprises. Ensuring every organisation has a true SOC behind them. Whether you start off with Endpoint Protection or Breach Detection and response services, Digicel Business Protect will guide you on your security journey delivery value and trust.

Digicel Business Protect Security advisors and consultants provide a free customer posture assessment capturing the strengths and weaknesses across your Network Infrastructure using our non-invasive discovery and toolsets, allowing us to formulate your security design and options to maximise your investment.

Yes, we deliver a report and health check on your overall SWOT score. This will form the basis of your recommended Digicel Business Protect in-life service.

This is normally the case when we engage with our customers. Whether your managing your own security internally or with 3rd party vendors. Digicel Business Protect helps you evaluate and identify gaps. Our due diligence assessments will not only cover that but also give you deep insight into how we can centralise your security stack with our products and services into one converged platform, maximizing your return in your investment.

Digicel Business Protect provides small to enterprise hardware and virtual appliances to suit every business size.

All billing is measured on data usage monthly. You can select from our pre bundle sizes or custom size to meet the critical service.

Yes each box will be pre-configured and shipped to your customer location.

Yes, each box requires minimum installation onto the customer network.

This will be determined during the posture assessment review, annual testing or change control involving tech refresh.

Yes, all BDS packages come with three different types Essentials, Enhanced and Premier.

Yes, we include service transition training on all our products and services.

24/7/365 days per year follow the sun pro-active support from our purpose-built secure operations centres using the latest innovative tools & technologies to meet your SLA’s and KPI’s.

Digicel Business Protect will provide the customer with a secure portal to access their security products and services purchased.